Frequently Asked Questions

Founded in 2017, Veterinov was created to support the animal wellness community with equipment that meets modern welfare standards and delivers smarter, Canadian-made solutions. Today, we provide our expertise from coast to coast, serving veterinary clinics, hospitals, shelters, humane societies and small businesses. Our products are thoughtfully designed for the comfort, safety and well-being of both cats and dogs.

Every one of our products is designed and manufactured in our Canadian facility located in Sherbrooke, Quebec. We take pride in offering high-quality, accessible products crafted with local expertise and attention to detail.

Yes. While our standard products meet the latest industry standards and incorporate innovative designs that promote animal wellness, we also offer custom solutions for clients with unique needs. Our team can help bring your vision to life by developing tailored configurations that suit your space and workflow.

We value accessibility and open communication. You can contact our team by email or phone, or schedule a meeting in advance through our online calendar. We look forward to discussing your project and finding the best solutions for your facility.

For warranty purposes, professional installation is required for kennel runs to ensure proper assembly, safety and long-term performance. For other products, installation is optional. Clients can choose professional support or complete the setup themselves. Our team is always available to provide guidance and ensure everything is installed correctly and efficiently.

Yes. Our team collaborates with you and any professionals involved in your construction or renovation project to plan the installation accurately. We follow a detailed project management process to ensure clear communication, precise coordination and the prevention of on-site challenges or delays.

Yes. This is one of the key advantages of working directly with us. Our team uses its expertise to help you make the most of your available space. We can also design and build custom solutions tailored to your specific layout and operational needs.

Yes. Our team and trusted partners manage installations nationwide, ensuring consistent quality, efficiency and support from coast to coast.

Absolutely. Collaboration is central to our process. We work closely with architects, contractors and other professionals involved to ensure every detail is optimized. Our goal is to make your project as smooth, efficient and successful as possible.

Getting started is simple. You can either select the desired items from our product sections or send us your kennel project description using our contact form. If you prefer, you can also reach out by phone or schedule a virtual meeting. Our quoting process is efficient and transparent. Our team will help you define the elements that best align with your vision and budget.

Shipping costs are provided once we have a clear understanding of your project. Because shipping conditions can change rapidly, we continuously monitor rates and timelines to ensure the best balance between cost and delivery efficiency.

Installation costs are included when required for your project. Some products, such as cages and wall-mounted tables, are designed for easy installation using the provided guide. Clients can choose whether or not to include an installation package. Our installation services are available across Canada to help bring your project to life.

We provide complete project support, from floor layout optimization and custom product design to delivery and installation. Our goal is to ensure every project is efficient, functional and perfectly suited to your space.

Absolutely. Our team specializes in designing custom configurations that adapt to your facility’s dimensions and specific animal care requirements.

Yes. We work closely with architects, contractors and veterinary professionals to ensure your project is well-coordinated and runs smoothly from concept to completion.

Unfortunately, no. Each manufacturer uses unique dimensions and assembly methods, which means our polycarbonate doors are not compatible with other brands. Attempting to retrofit them may result in poor fitting or unusable products. We take great care to prevent this in order to ensure both safety and client satisfaction.

Our Canadian-made tables are built to support a wide range of animals. Exam tables are designed to safely hold up to 300 lbs, while wall-mounted tables hold up to 200lbs.

Absolutely. Our products are available in various dimensions and configurations and we can design custom units to perfectly match your available space in depth, width and height.

We use high-quality stainless steel and durable composite materials engineered for longevity, easy maintenance and optimal hygiene in veterinary environments.

Our designs prioritize animal wellness with smooth edges, noise-reducing materials and ventilation systems that promote a calm and comfortable environment.

Yes. All surfaces are designed for quick cleaning and are resistant to corrosion, moisture and common disinfectants used in clinical settings. We recommend cleaning stainless steel and polycarbonate surfaces with diluted hydrogen peroxide, as it is safe, effective and non-reactive with plastics.

Definitely. Many of our systems are modular, allowing you to combine panels, doors and accessories to suit your workflow and facility layout.

Yes. We offer replacement components and maintenance support to extend product lifespan and ensure consistent performance over time. Our team can also travel to your location if on-site service is required.

No. Our oxygen door system is designed exclusively for our enclosures to ensure proper sealing, reliable performance and animal safety. Retrofitting to other brands could compromise quality and care standards, which we do not recommend.

Yes. All our products are proudly designed and manufactured in Canada, ensuring consistent quality and dependable service from coast to coast.

In many cases, yes. Several of our accessories can be adapted or retrofitted to existing installations. However, compatibility varies depending on the manufacturer and model. We recommend contacting our team to confirm the best fit for your setup.